Health Topics & Information

Behavioral Health

Taking Care Of The Complete You

At MetroPlusHealth, good health means more than one thing. It is about taking care of your body. And, it is about how you think and feel.

You, or someone you love, may be stressed, anxious, lonely, or just feel down. These feelings are common. When we face tough times, we may need help to cope.

How you feel matters, so we have many ways to boost your mental and emotional health. We call these behavioral health benefits. They are for members of all ages. There are programs for children and for adults.

The programs focus on your behavior and habits. They can also treat members who need help with substance use. Our goal is to make you feel better and take care of “the complete you.”

Pedestrians cross intersection in crosswalk

What Services Do We Cover?

To see what is covered, check the benefits in your health plan via the Member Portal. Search for doctors and dentists, see claims, and view your coverage on our Member Portal.

Want to learn more about your behavioral health services? Our Plans page has the handbook and other materials for each plan.

  • Or, call the number on your member ID card. Don’t have a member account yet? No problem, you can sign up.

More Services

To see what is covered, check the benefits in your health plan

  • Children & Family Services offers other services and supports for children. Kids enrolled in our Article 29-I Voluntary Foster Care Agency program may be eligible.

  • Members eligible for our HIV SNP HARP are eligible for BH HCBS services. Learn more about our HIV SNP benefits and services here.

You Can Reach Us Anytime

To get the best care, choose a provider you trust:

  • Our Member Services team is always here to help. We are here Monday through Saturday from 8:00AM to 8:00PM. Just call: 1-800-303-9626 (TTY:711).

  • Our 24/7 Customer Service Hotline will answer your call at other times and on holidays.

  • Medicare members can call us 24/7 at 1-866-986-0356 (TTY: 711).

Getting Care In Other Ways (or at other times)

Sometimes, getting to a doctor is not easy. You and your dependents under age 18 can get free 24/7 care with Virtual Visit. This telehealth program connects you to board-certified therapists and psychiatrists. You can get this care using your smart phone, tablet, or computer.

Want To Know More?

You can learn about ways to support your physical, mental, and emotional well-being. You can fine tons of useful information on many behavioral health topics on the MetroHealthPlus website. Our Good4You Health Library also has many articles and other tools.

An advocacy group can help you get behavioral health services. To get this help for you or your family members, visit the New York State Office of Mental Health website. You’ll find more information and resources there too.

What Services Do We Cover?

Many behavioral health crisis supports are available 24/7. If you or someone you care about needs help right away, call 911 or use any of these emergency services:

Last updated | 12/3/2021

National Suicide Prevention Lifeline

Free and confidential support for people in distress. The Lifeline offers prevention and crisis resources for you or your loved ones.

Lifeline Chat

Online chat service that also offers 24/7 support.

The Crisis Text Line

Connect with a crisis counselor using this free 24/7 resource.

NYC Well

A 24/7 hotline for those with signs of addiction. It is one of many no- and low-cost services NYC offers people with drug and/or alcohol problems.

National Domestic Violence Hotline

For victims of domestic violence and those calling on their behalf. Get help with crisis intervention, information and referrals to local services.
last updated: June 23, 2022

Ready to Join Us?

Talk To Us About Questions Or Concerns

Monday–Saturday | 8 a.m.–8 p.m. (ET)
Sunday | 9 a.m. –5 p.m. (ET)

Already A Member?

Talk To Us About Any Questions or Concerns

Monday–Saturday | 8 a.m.–6 p.m. (ET)
Sunday | 9 a.m. –5 p.m. (ET)

Speak To Someone In Your Community

Find Someone In Your Neighborhood And In Your Language