Language
Skip Navigation
HaveQuestions

Have questions?

Look below for answers.

Selecting a Plan

Question:

What makes MetroPlusHealth a good choice for a health insurance plan?

Answer:

MetroPlusHealth offers a variety of high-quality, affordable health insurance plans that fit your needs and budget.

MORE
Question:

How do I know if I have selected the right plan?

Answer:

Selecting the right plan can be overwhelming, but affordability, convenient access to care, and excellent customer service are all things to consider as you select your plan.

MORE

Signing up/Enrolling in the Plan

Question:

How do I sign up for, or enroll in the plan?

Answer:

You can enroll in the MetroPlusHealth Essential Plan by phone, or in person.

MORE

Welcome Kit and ID Card

Question:

When will I receive my Welcome Kit and ID card?

Answer:

You should receive your welcome kit and ID mailed within the first 15 days of membership.

MORE

Term of Coverage

Question:

How long will I be covered by my insurance plan?

Answer:

It all depends!

MORE

Member Portal – Account Creation and Access

Question:

How do I create an account on the Member portal?

Answer:

Creating an account on the member portal is quick and easy. It is the best way to manage all of your plan benefits.

MORE
Question:

How do I access the Member Portal?

Answer:

If you already have an account, accessing the Member Portal is quick and easy.

Downloading the MetroPlusHealth App

Question:

Does MetroPlusHealth have a mobile app?

Answer:

MetroPlusHealth does have a mobile app. Downloading the app is a quick way to manage your health plan and benefits while you are on the move.

MORE
Question:

I created a Member Portal account on my desktop. Do I use the same userID and password for the mobile app?

Answer:

You would use the same userID and password.

Benefits and Coverage

Question:

What are some of the Essential Plan benefit highlights?

Answer:

The Essential Plan benefit highlights include $0 preventative care. Urgent and emergent care are also plan benefits.

MORE
Question:

What services does the Essential Plan offer?

Answer:

The Essential Plan offers a variety of services to help keep you on a path to feeling your best.

MORE

Where to go for care

Question:

Where can I go for care?

Answer:

You can obtain care from a Primary Care Physician, via a Virtual Visit, from an Urgent Care Center, or in extreme situations, from an Emergency Room.

MORE

Rewards and Perks

Question:

Is there a Rewards program?

Answer:

Yes.

MORE
Question:

How do I participate in the Rewards program?

Answer:

To participate in MetroPlusHealth Member Rewards, you must first enroll in the program.

MORE
last updated: April 1, 2024