Member FAQs

• Your Member ID will be available to you via a physical card that will be mailed and virtually through your member portal (members.staging.metroplus.org).
• If you are a new member and don’t have your member ID yet, please contact MetroPlusHealth Customer Service at 1-800-303-9626.
• You can also email us at [email protected]. If you email to receive your member ID, we will need to schedule a call back to verify your identity for security purposes.

If you are a Medicaid, SNP or HARP member:

• You will receive your MetroPlusHealth ID card within the first 15 days of membership.

If you are a Qualified Health Plan, Essential Plan or Child Health Plus member:

• If you pay a premium
  • If you make your payment before the start of your membership you will receive your card within the first 15 days of membership.
  • If you make your payment during the first 10 calendar days of the month after your eligibility start date, you will receive your card 15 days after your payment is received.
• If you don’t pay a premium (only applicable to Essential Plan and Child Health Plus)
  •  You will receive your card within the first 15 days of membership

You may also receive a new card when you initiate a PCP change by contacting our Member Services Department or request one from your member portal (members.staging.metroplus.org)

• We recommend carrying your physical ID card however you can still obtain services with your MetroPlusHealth ID number.
• You can also get a virtual ID card through your member portal at (members.staging.metroplus.org).