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Have Questions
Look below for answers.
Selecting a Plan
What Medicare plans does MetroPlusHealth offer?
MetroPlusHealth offers the following Medicare plans:
MetroPlus Advantage Plan (HMO D-SNP)
MetroPlus Platinum Plan (HMO)
MetroPlus UltraCare (HMO…
How do I know if I have selected the right plan?
Selecting the right plan can be overwhelming, but affordability, convenient access to care, and excellent customer service are all things to consider as you select your plan.
…Signing up/Enrolling in the Plan
How do I sign up for, or enroll in the plan?
You can enroll in the MetroPlusHealth Medicare Plan by phone, or in person.
…Welcome Kit and ID Card
When will I receive my Welcome Kit and ID card?
You should receive your welcome kit and ID mailed within the first 15 days of membership.
…Term of Coverage
How long will I be covered by my insurance plan?
It all depends!
…Member Portal – Account Creation and Access
How do I create an account on the Member portal?
Creating an account on the member portal is quick and easy. It is the best way to manage all of your plan benefits.
…How do I access the Member Portal?
If you already have an account, accessing the Member Portal is quick and easy.
Downloading the MetroPlusHealth App
Does MetroPlusHealth have a mobile app?
MetroPlusHealth does have a mobile app. Downloading the app is a quick way to manage your health plan and benefits while you are on the move.
…I created a Member Portal account on my desktop. Do I use the same userID and password for the mobile app?
You would use the same user ID and password for the desktop login, and the mobile app. The mobile app…
Benefits and Coverage
What are some of the Medicare Plan benefit highlights?
The Medicare Plan benefit highlights include $0 preventative care. Urgent and emergent care are also plan benefits.
MetroPlus Adavantage, MetroPlus UltraCare, plans offer*:
Transportation-…
Where to go for care
Where can I go for care?
You can obtain care from a Primary Care Physician, via a Virtual Visit, from an Urgent Care Center, or in extreme situations, from an Emergency Room.
…Rewards and Perks
Is there a Rewards and Perks program
Yes.
The MetroPlusHealth Member Rewards program is designed to encourage members to live healthier lives.